Frequently asked questions

We want you to be happy with your purchase from Duette. Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return.

Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.

All returns should be sent to:

Name LLC

Duette (Customer Return)

Address

The original shipping charge, if any, is not refundable.

Refunds may take up to 5-10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this.

We only replace items if they are defective or damaged. If you need to exchange for the same item, please send us an email at support@theduette.com with photos of damaged items, please include order number, full name and address.

or starters, no more last-minute overnight delivery charges. Just when you need a new bottle, we’ll show up at your door.

Aside from the convenience, you will see savings immediately with discounts built in. 

When it comes to skin protection, consistency is key - a subscription makes it easy to keep up with your routine and maintain healthier, safer skin. 

We recommend maintaining three months of orders for all subscriptions. Why? Commitment is key when it comes to skin protection, so it’s important to maintain a routine for the best results. Please note, that you can skip, edit, cancel, or adjust the frequency at any time.

2-year shelf life, 1 year post opening

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 You can definitely reap skin-boosting benefits by using The Serum on its own. Packed with antioxidants and skin-conditioning ingredients, this serum will nourish and help protect your skin every time you use it. 

The Duette does not substitute your SPF. Remember to apply a broad spectrum SPF daily to shield your skin from the sun. Explore our product, THE SPF, available in two shades for your preference. The SPF - Sheer Sunscreen applies transparently and dries without a white residue. The SPF - Pigment Adapting Sunscreen is tinted and suits light to medium-dark skin tones, providing a flawless complexion. Both are SPF 50 and complement the Duette perfectly for superior sun protection.

 For optimal results, it is recommended to utilize The Duette on a daily basis. 

All of our products are made with gentle ingredients and are safe to use on all skin types including sensitive skin. However, since each person's skin reacts uniquely to products, if any irritation arises, rinse off the product and discontinue use. 

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If you are nursing or pregnant, it is recommended to consult your doctor before introducing any new supplements.

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You should reapply after 40 minutes of swimming or sweating, immediately after towel drying and at least every 2 hours throughout the day when exposed to the sun. 

No, you do not need to keep your nutraceutical in the refrigerator. Instead, store in a cool, dry place.

The Supplement: If used as directed (4 capsules per day) you will have enough for a 30 day supply. 

The SPF & Serum - It will depend on how often and how much of the product that you use but typically will last you around 30 days. 

Yes, our products are formulated for all skin types, including sensitive skin.

We recommend to shake before each use to blend all of the natural ingredients for best results.

Yes, absolutely. We recommend using on clean skin prior to any creams or lotions. Just as you would apply your serums. We also developed the serum with a low molecular weight in order for easy reapplication throughout the day.  

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Our products are consciously formulated using only ingredients that rate below a 2 on the EWG scale, including high potency botanicals and plant actives, and non-toxic, non-irritating and hypo-allergenic ingredients that are safe for all skin types, even sensitive skin. We are committed to using the safest, most effective ingredients to aid in skin and sun protection. 

 Yes, all of our products feature ingredients that are proven to not clog pores.

Yes, our products have been tested and proven to be hypoallergenic.

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No, we formulate without parabens.

Yes.

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